Welcome to Florist Teddington. The following Terms & Conditions apply to all orders and purchases made through our online store for flower delivery in Teddington and surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please review these terms carefully before making a purchase.
Florist Teddington provides online flower delivery services throughout Teddington and neighbouring areas. Our aim is to offer high-quality floral arrangements and efficient delivery to meet your requirements. These Terms & Conditions apply to all customers accessing or using our e-commerce website for online flower delivery to Teddington, including all adjacent postcodes and outlying areas catered to by our business.
To place an order, please browse our online selection and add your chosen floral products to the cart. Once your selection is complete, proceed to checkout, where you will be prompted to provide delivery information, recipient details, preferred delivery date, and any specific instructions. You will then be able to review your order before making payment. All orders are subject to acceptance and availability. Florist Teddington reserves the right to refuse service or cancel orders at our sole discretion, including in case of incorrect product description, unavailability, or suspicion of fraud. You will receive an email confirmation upon successful placement of your order. Please retain this confirmation for your records.
While we make every effort to ensure product availability as displayed online, flowers are subject to seasonality and supply fluctuations. In the event that a specific bloom or variety becomes unavailable, we reserve the right to substitute with an alternative of equal or greater value and quality, matching the original style and colour scheme wherever possible. If a significant substitution is required, we will attempt to contact you using the details provided at checkout to discuss available options. Final composition of arrangements may vary from the images shown but we guarantee freshness and quality in every order.
All prices are listed in GBP (£) and are inclusive of VAT where applicable. Payment for your order must be made in full at the time of placing the order through the payment methods provided at checkout, which may include credit/debit cards or other secure payment options. The payment provider will authorise and process transactions on our behalf. Orders will not be processed or dispatched until payment has been received in full. Prices, offers and products are subject to change without notice but such changes will not affect orders already placed and confirmed.
Florist Teddington offers scheduled and same-day delivery to addresses within Teddington and surrounding areas, subject to cut-off times and availability. Delivery charges, where applicable, will be displayed and added at checkout before payment is made. We undertake to deliver your order within the agreed date and timeframe but cannot accept responsibility for delays due to events beyond our control, such as adverse weather or traffic disruptions. Where the recipient is not available at the specified address at the time of delivery, our delivery driver will attempt to leave the flowers in a safe location or with a neighbour, and a notification will be provided. It is your responsibility to ensure the delivery address and contact details are correct at the time of ordering.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders can typically be cancelled or modified up to 24 hours before the scheduled delivery date. For same-day or next-day orders, changes may not be possible once the order has been prepared or dispatched. If you cancel an eligible order prior to preparation, you will be entitled to a full refund to your original payment method. Orders that have already been prepared or delivered cannot be cancelled or refunded except where required by law. In the rare event that we need to cancel your order due to circumstances beyond our control (e.g., flower availability, extreme weather), we will notify you promptly and issue a full refund.
As flowers are perishable goods, returns are not generally accepted unless you receive an item that is damaged, incorrect, or defective. Should you encounter an issue with your order, please contact us within 24 hours of receipt with details and photographic evidence where possible. We may, at our discretion, offer a replacement or a partial/full refund depending on the nature of the issue. Refunds will be issued to the original payment method within 7-10 business days. Our commitment is to providing the highest level of customer satisfaction for flower delivery in Teddington.
It is your responsibility to ensure all details provided at the time of order are accurate, including recipient name, delivery address, contact number, and any delivery instructions. Florist Teddington cannot be held liable for non-delivery, delayed delivery, or issues arising from incorrect or incomplete information. Please also be aware that allergies or potential sensitivities to floral products are the responsibility of the recipient.
You may include a personal message with your flowers at the time of order. We reserve the right to refuse to deliver messages that may be deemed offensive, discriminatory, or otherwise inappropriate. The content of any personal message is your responsibility and must not contravene laws or public morals.
All images, descriptions, and designs on our website are owned or licensed by Florist Teddington and may not be reproduced or used without our prior written consent. The website must not be used for unlawful purposes. We make reasonable efforts to ensure product information is up to date, but do not guarantee its completeness or accuracy at all times. Typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability may occasionally occur, and we reserve the right to correct any errors without prior notice.
To the fullest extent permitted by law, Florist Teddington and its affiliates shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with the use of our flower delivery service. Our total liability for any loss or damage directly arising from an order shall be limited to the total value of the order concerned. Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence or for fraud.
Florist Teddington shall not be held responsible for any breach of or delay in the performance of our obligations resulting from events or circumstances beyond our reasonable control, including (but not limited to) natural disasters, strikes, wars, government actions, supply chain disruptions, or pandemics. In such cases, we will take reasonable steps to notify you of delays and, where appropriate, to refund or rearrange your order.
We are committed to safeguarding your privacy and ensuring the security of your personal data and payment details. All transactions are processed through secure payment gateways and your information is only used for the purpose of fulfilling your flower delivery order and improving your customer experience. Please refer to our Privacy Policy for full information on how your data is handled and protected.
Florist Teddington reserves the right to amend these Terms & Conditions from time to time to reflect changes in law, business practices, or service offerings. Updated terms will be posted on our website and orders placed after the publication of new terms will be subject to those versions. We recommend you review this page regularly to stay informed.
These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Teddington agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes arising under or in connection with these Terms & Conditions.
If you have any questions regarding these Terms & Conditions or any aspect of our flower delivery service in Teddington and surrounding areas, please reach out to our customer service team using the online form or contact options provided on our website. We are dedicated to ensuring your satisfaction and resolving any issues as quickly as possible.
These Terms & Conditions apply to all purchases of floral goods and services from Florist Teddington via our e-commerce website for deliveries throughout Teddington and neighbouring districts. By confirming your order, you acknowledge your acceptance and understanding of these terms. Thank you for choosing Florist Teddington for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Teddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Teddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
